Thank you for shopping with OKACK! Please read our policy regarding shipping, cancellations, and refunds carefully to understand how we process and manage your orders.

Shipping and Delivery

• Processing Time: Orders typically take 2-3 business days to process and dispatch.

• Shipping Duration: After processing, standard shipping generally takes 5-7 business days, depending on your location.

• Order Tracking: Once your order has been shipped, you will receive a confirmation email with a tracking link. You can click this link to track your order and check the status of your delivery.

Order Cancellation

• Orders can be canceled within 24 hours of placement. After this timeframe, your order may already be in the processing stage, and cancellation may no longer be possible. To cancel your order within this period, please contact us at care@okack.com.

Refunds

• If you qualify for a cancellation or return, refunds will be issued to the original payment method once the return is received and processed. Refund processing typically takes 5-10 business days.

Contact Us
For any questions regarding shipping, cancellations, or refunds, please reach out to our support team at care@okack.com.